Pravidlá poskytovania refundácií
At My Real Change, we want you to be happy with what you ordered. If something isn't right, we are here to help.
Returns
You have 30 days from the day your order arrives to request a return. To be eligible, the item must be unused, in its original condition, and returned in its original packaging.
To start a return, contact us through our Contact page with your order number and the reason for the return. Items sent back to us without requesting a return first cannot be accepted.
Items we cannot take back
For hygiene and health reasons, we cannot accept returns on the following once the packaging or seal has been opened:
- Compression socks, insoles and anything worn inside footwear
- Food supplements
- Any item that has been worn directly against the skin
This does not affect your rights if an item arrives faulty, damaged, or is not what you ordered.
Damaged or incorrect items
Please check your order as soon as it arrives. If anything is faulty, damaged, or not what you ordered, contact us straight away with a photo and we will put it right — a replacement or a full refund, whichever you prefer.
Your right to cancel
If you are shopping from the EU or UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason. The hygiene exceptions listed above still apply. Contact us and we will talk you through the next steps.
Refunds
Once we have received and checked your return, we will let you know. If it is approved, your refund goes back to your original payment method within 10 business days. Please allow a little longer for your bank or card provider to show it.
If more than 15 business days have passed since we approved your refund and you still have not received it, please contact us.
Exchanges
The quickest way to exchange something is to return the original item, and place a new order once your return has been accepted.